SHOPPING INFORMATION

We guarantee all our beauty products are 100% Original. We have made it our mission to provide you with an outstanding selection of brand name beauty products with highly competitive prices.

All products that you can buy from us come only from verified distributors. That allows us to supply original and top-quality products.

We have been in the market since 2018 and have served thousands of customers since. We have supplied original products only since the very beginning. Any other practice is strictly against our code of ethics. Our long-term existence is linked to our continued growth and it is evidence of the high quality of our products and services.

If you have questions or concerns about the authenticity of a product you have received, please contact us for assistance!

Delivery to most Egypt postcodes is free when you spend over EGP 999. Any additional cost will be calculated when you check out. Please contact us if you have any queries regarding deliveries.

We usually shipped next working day from submitting your orders and will arrive your doors within next 2~3 working days most.

We are not able to make deliveries on weekends or public holidays, so all deliveries will arrive to your home on a weekday which is from Saturday to Thursday.

You will first receive an automatic order acknowledgement email when we have finished processing your order.

We will send you a second email confirming placing your order with courier service with shipment tracking number .

All successful orders generates online voucher you could download from your order upon check-out or on demand request hardcopy.

PAYMENT INFORMATION

We provide multiple payment methods to suit all your requirements:

  • Secure Visa/Master Card.
  • Wallets Transfer.
  • Bank Transfer.
  • Cash on Delivery.
  • Bank Installments.
  • Finance and installment companies.

La Jolie Perfumes provide wide range of installment programs with local installment partners: Sympl, Valu, Contact, Aman, etc…

Installment partners administration fees and interests are out of la Jolie Perfumes pocket and subject to partner terms and conditions.

Coupons are not valid with installment programs.

for more details, please visit our installment policy page

Despite our efforts to ensure accuracy, Orders of the products shipped by fault / errors in the order shall be submitted within 1 day from the delivery date. You must keep it closed with its manufactured brand seal outside cellophane.

We will send our courier to pick up incorrect item and will be inspected in our store, afterwards correct item shall be shipped back to you upon availability or refund/replacement policy shall applies.

If you want to change or cancel your order before its dispatch please contact us as soon as possible Once you have received your confirmation email.

Upon dispatching your order and sending tracking courier service email, cancellation or changing items would be subject to courier charges plus 2.3% administrative fee.

After receiving your order, return police shall apply.

All Shipments are shipped with courier service has AWB number, we shall provide you a link to trace your shipment and keep you updated with progress.